Data Deletion Instructions

1. How to Request Deletion

Send an email to hello@yotta.co.za with the subject line "Data Deletion Request".

Please include the following so we can locate your records:

• The email address associated with your Yotta account (if you have one);
• The Facebook Page name or Page ID, and/or the Instagram username or account ID, that you connected to Yotta;
• Whether you want all of your data deleted, or only the data received from Facebook or Instagram.

2. What We Hold From Facebook and Instagram

When you connect a Facebook Page or an Instagram Business account, we store only what is needed to publish content on your behalf:

• The Page name and Page ID, or the Instagram username and account ID;
• An access token issued by Meta that allows us to publish posts you have approved;
• The posts, captions, images and schedules you create for that account inside Yotta.

We do not store your Facebook or Instagram password, and we do not collect your followers, personal messages, or the content of other people's comments.

3. Removing Access Yourself

You can revoke Yotta's access at any time without contacting us:

• In Yotta, open the Social connections section for the account and select Disconnect;
• On Facebook, go to Settings & privacy → Settings → Apps and websites and remove Yotta from the list;
• On Instagram, go to Settings → Website permissions → Apps and websites and remove Yotta.

Removing access this way stops any further publishing immediately. To have the stored records deleted as well, please still send the request described in section 1.

4. What Happens After You Ask

• We confirm receipt of your request by email;
• We delete the relevant records and revoke any access tokens associated with them;
• We complete the deletion within 30 days of verifying your request, and confirm by email once done.

A small amount of information may be retained where we are required to do so by law, or where it is needed to resolve a dispute or enforce our agreements. Any such information is kept only for as long as that obligation applies.

5. Data Held by Your Agency or Service Provider

If a marketing agency or service provider manages Yotta on your behalf, they control the client records, leads and campaigns created under their account. Please contact them directly for deletion of that data, or contact us and we will pass your request on to them.

6. Your Rights Under POPIA

This process supports your rights under the Protection of Personal Information Act, 2013 ("POPIA") to request the correction or deletion of personal information we hold about you. For more detail on how we process personal information, see our Privacy Policy and POPIA Statement.

7. Contact Us

For any question about this page or a deletion request, email hello@yotta.co.za or use our contact page.